Privacy Policy

This Privacy Policy explains how SubTrakr (subtrakr.me), operated by Akshara Technologies, handles information when you use our website, mobile applications, and related services (collectively, the “Service”).

1. Who we are

Controller contact: contact@subtrakr.me. Website: https://subtrakr.me. Maker: Akshara Technologies.

2. Information we collect

• Account data — email and/or phone number used for OTP sign-in; name fields you provide; PIN hashes (never reversible PINs); optional biometric unlock flags on-device.
• Subscription & finance metadata — service names, amounts, currencies, billing cycles, renewal dates, profile type (personal/business), and masked payment-method labels (e.g. last four). We do not store full card numbers (PANs).
• Support messages — content you send in-app or by email, plus optional device/app version context.
• Technical logs — IP address, approximate location derived from IP, user agent, and timestamps for security and abuse prevention.
• Website cookies — see our Cookie Policy.

3. How we use information

• Provide subscription tracking, analytics, and reminders (including WhatsApp templates you opt into).
• Secure accounts (OTP, PIN, session revocation, fraud/abuse monitoring).
• Respond to support requests and improve product reliability.
• Comply with law and enforce our Terms.

4. Legal bases & India note

We process personal data to perform the contract for the Service you request, for legitimate interests such as security and product improvement (balanced against your rights), and where required by consent (e.g. optional analytics cookies, promotional messaging). We design controls with India’s Digital Personal Data Protection Act, 2023 in mind; this page is not legal advice.

5. Sharing

We do not sell personal data. We share only with:

• Infrastructure providers (hosting, email, WhatsApp Business API via Meta) under contractual safeguards.
• Authorities when legally required.
• Professional advisors under confidentiality.

6. Retention

Account data is kept while your account is active. After you request deletion, we schedule permanent purge (typically 30 days, with a recovery window). Backups age out on a rolling schedule. Audit logs for operator actions may retain denormalized labels after an account is purged so the record of deletion remains meaningful.

7. Your choices

• Access and update profile details in the app.
• Delete your account in-app (Profile → Delete account).
• Disable reminder channels in notification settings.
• Manage cookies via the banner and browser settings.

8. Children

The Service is not directed to children under 18. Do not create an account if you are under 18.

9. International transfers

Servers may be located outside your state or country. We use providers that offer appropriate safeguards for the data they process on our behalf.

10. Changes

We may update this policy. Material changes will be posted here with a new “Last updated” date.

11. Contact

Privacy questions: contact@subtrakr.me with subject “Privacy”.